Getting my Maytag love on.
A little while ago we bought a cool stainless steel Maytag dishwasher from the Bray & Scarff outlet in Laurel, MD. It is a scratch and dent place, returns etc. So we get this cool thing, we love it. It is as quiet as a church mouse. The dishwasher it replaced sounded like a freight train loaded with ball bearings and broken glass. It was LOUD. And after a while, you just couldn’t clean the plastic insides.
Anyhoot, after a while we notice that when pushing the keypad, the lights would either stay on or not go off. If we set the dishwasher to “Sanitize”, the next time you couldn’t get that selection to turn off. So we’d close the door, open it, push ALL the buttons. Eventually it would re-set itself and we’d move on.
The other day, I’d had enough of that shit. This thing should be working, why am I trying to diagnose this bs? So I call the 1-800 number and get some gruff sounding chick. She takes my info, asks when we bought it, serial number, all that. She informs me we’ve had it since Dec 08, (news to me, I think all of our appliance are “less than 1 year old” and that includes my 25 yr old air conditioner) and that we’re past the 1 yr warranty time period. Okay, that’s on me, should have called YEARS ago instead of fucking with the sometimes working keypad. So then the gruff chick says, “well, you are past the 1 year deal, but Maytag has some extenuating circumstances that I can apply here. I’ll have someone out there tomorrow morning.” I nearly collapsed. My question of course follows, “how much will it be?” To which she says, “oh nothing, you’ll pay nothing for parts or work, at Maytag we stand behind our products.” No shit. She is no longer gruff, she sounds all pleased, as do I. Then she says, “is there anything else I can do for you?” Me, “yeah I have all kinds of things I’d like YOU to help me with.”
The repair woman (don’t see that much, she’s been doing it for 8 years and loves it) comes out, touches the keypad, it does nothing. I was worried it was going to be one of those deals where you take your car in for some aggravating gremlin that while at the dealer works perfectly. Like the driver’s side mirror on my 2004 Forester. That damn thing is frozen up and down, it will move left to right. Every single time I take the car in for oil change, I say check the mirror. And every time they say, “it works perfectly.” Digression over. She orders the part, she’ll see us next week when it comes in. Part arrives, so does she, installs it, works fine.
You gotta love that.

